Privacy policy

Last updated: October 7, 2025

We, Novexa GmbH, located at Dorfstrasse 17, 8185 Winkel, Switzerland, are responsible for the collection and processing of your personal data in connection with our online shop.

1. What data do we collect?

We process personal data that you provide to us or that is automatically collected when using our shop, in particular:

Contact details: Name, address, phone number, email

Order and payment information: Billing address, payment method, transaction data

Shipping information: Delivery address, tracking data

Usage and device information: IP address, browser data, cookies

2. What do we use your data for?

We use your personal data exclusively for:

  • Processing orders and payments

  • Delivery and returns

  • Customer communication (support, order confirmations)

  • Security and operation of our shop

  • Marketing purposes, if you have given your consent (e.g. newsletter)

3. Data sharing

We only share your data when necessary with:

  • Shopify Inc. (hosting and operation of our online shop)

  • Payment providers (e.g. credit card companies, PayPal, Twint)

  • Shipping service providers (e.g. Swiss Post, DHL)

Please note: Shopify stores data partly in Canada and the USA. Standard contractual clauses are used to ensure the protection of your data.

4. Cookies & Tracking

We use cookies to ensure the functionality of our shop. Analytical or marketing cookies are used only with your consent.

5. Storage period

We store personal data only as long as necessary to fulfill our obligations or as required by law (e.g. tax retention obligations).

6. Your rights

Under the Swiss Data Protection Act (DSG), you have the right at any time to:

  • Request information about your stored data

  • Request the correction of incorrect data

  • Request the deletion of your data, provided there are no legal obligations preventing it

  • Object to or restrict the processing of your data

Please contact us using the contact details below.

7. Contact

Novexa GmbH
Dorfstrasse 17
8185 Winkel, Switzerland
Email: info@novexa.ch